Refund policy

Returns Policy

At The Brody Co, every product is made with care and intention — because we believe our dogs deserve the very best.

All Sales Are Final

Due to the nature of our products and our commitment to quality and safety, we do not accept returns or offer refunds once an order has been placed. Each item is custom-made or carefully packaged to ensure freshness and integrity for your pet.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We’ll make it right by sending a replacement or issuing store credit when appropriate.

To report an issue, email us at support@thebrodyco.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Our Promise

We stand behind the quality of everything we offer. Our goal is to make sure both you and your dog are happy with your experience. If something isn’t right, we’ll do our best to find a fair solution.